We want you to have a positive, healing experience at Franciscan St. Francis Health – Indianapolis. The information on this page will help you prepare for your stay and make your stay as peaceful as possible.
Before your stay
Advance Directives
Should you become too ill to communicate your decisions regarding medical treatment, it's important that your family know your options and wishes. It is worth taking time before your hospital stay to make these decisions concerning your future medical treatment.
Insurance
You will need to have your insurance information as well as any required pre-certifications before starting the admissions process. Before your scheduled hospital visit, read this section to understand your financial responsibilities and ensure your insurance plan is accepted at Franciscan St. Francis.
Medicine
While you are a patient, you may receive medications to treat your illness or injury. We strongly recommend that you bring to the hospital a list of medications you are currently taking. This helps improve communication between health care professionals, family and patients as well as your safety.
Admissions Process
During your admission to Franciscan St. Francis, we will explain billing and insurance issues and ask you to sign related forms. You will be issued an identification bracelet which should be worn at all times during your stay, because it enables our healthcare team to quickly and positively identify you. Your bracelet will be checked when medication is administered, lab work is drawn or a procedure is performed.
What to bring to the hospital
- Insurance documentation
- A list of medications you are currently taking
- Slippers, robe, pajamas or other comfortable clothes—a hospital gown is provided
- Toothbrush, toothpaste, comb, shaving products, feminine hygiene products, shampoo and soap
- A minimal amount of cosmetics and additional toiletries, unless physician or staff have additional requirements
- Things to do while resting: a book, crossword puzzles etc.
- Do NOT bring any valuables or jewelry
During your stay
Your Room
Rooms are assigned based on medical necessity. The private accommodations at Franciscan St. Francis Health provide maximum comfort and the privacy you desire for your visits with physicians, caregivers and loved ones.
Personal Safety
Your safety and protection are important to us. Please press the nurse call button when you need help getting out of bed or adjusting the bed rails. Our Security Team provides 24-hour in-hospital and parking area patrols, employee and visitor escorts, vehicle assistance and lost/found services.
Learn more about your security when staying at Franciscan St. Francis.
Telephone
Incoming calls may be received between the hours of 7 a.m. and 9 p.m. Outgoing calls may be made 24 hours a day. Local telephone service is provided at no charge. Your long distance calls can be billed to your home, a calling card (AT&T, Sprint and MCI cards are available in the Gift Shop), MasterCard or VISA or as a collect call. Any questions regarding your telephone service should be referred to the hospital operator by dialing 0.
Mail
Any mail or flowers sent to you will be delivered to your room. Your mail will be delivered to you Monday through Friday. Friends and family should address correspondence to you as follows:
Patient Name and Room Number
Franciscan St. Francis Health
Indianapolis Campus
8111 S. Emerson Ave.
Indianapolis, Indiana 46237
Newspapers
Local newspapers are available for purchase at stands throughout the hospital. Patients may receive magazines at no charge during their stay. If you would like to receive magazines, please call Volunteer Services at (317) 528-5192 (Indianapolis)
Internet Access
Free wireless Internet access is available to patients and guests throughout the hospital. You may bring your own laptop computers, PDAs, or other Wi-Fi-capable devices and connect to "GuestNet" to browse Web sites, check e-mail, or perform other basic Internet tasks while in our facility. As with most public networks, GuestNet is unsecured and requires you to take measures to protect your computer and personal data – please use it at your own risk.
Gift Shop
Whether shopping for a patient gift or picking up a quick snack, the Franciscan St. Francis Health Gift Shops offer an array of items for everyone in your family. The hospital gift shop is located on the first floor near the Women & Children’s Service entrance and carries cards, flowers, balloons, sundries, jewelry and seasonal items. Online ordering is available at
www.rosebudfloralandgifts.comHours: Monday through Friday, 8 a.m. to 8 p.m.; weekends, 11 a.m. to 5 p.m.
Phone: (317) 528-5334
Dining
The Franciscan St. Francis Health Nutrition Services department strives to exceed your expectations with well prepared food and excellent service. Our chefs and dietitians carefully developed our menu to provide the nutrition your body needs during your stay. Registered dietitians are on staff to provide counseling and answer questions. If your doctor schedules you for a test requiring a change in your diet, food selections will be modified or substituted accordingly. We also provide a variety of dining options throughout the hospital for patients and their guest.
Learn more about Dining.
Spiritual Care
We believe your spiritual health is an important part of your recovery. Our hospital has a chapel and spiritual care team on site to support your spiritual and emotional needs while honoring your personal cultural and spiritual beliefs and values.
Learn more about Spiritual Care.
Smoking Policy
Franciscan St. Francis Health is a smoke-free institution. Smoking is prohibited throughout our facility and grounds. The policy applies to patients, visitors, employees, physicians, volunteers and service representatives. Thank you for your cooperation.